This article is for Outlook.com. If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows.

1. Outlook 2016 Known Issues

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.

If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues.

Last updated: 15 April 2019

Outlook.com issues affecting email messages, attachments, and features

'You do not have the permission to send the message on behalf of the specified user.' error [WORKAROUND]

ISSUE

Some customers are unable to send Outlook.com emails when using Outlook on their PC or Mac.

WORKAROUND

We are aware of the issue and are working on a fix.

Until then, please go to www.outlook.com to send your message.

Unable to open Settings in Outlook.com [WORKAROUND]

ISSUE

Some customers are unable to open the Settings menu in Outlook.com.

WORKAROUND

If you are unable to open Outlook.com settings please click here.

Some direct links don't open at the moment - we're working on it!

Unable to sign out of Outlook.com [WORKAROUND]

ISSUE

Some customers are unable to sign out of Outlook.com.

WORKAROUND

Select https://login.live.com/logout.srf then close all browser windows.

Emails don’t load [WORKAROUND]

ISSUE

Some browsers will have problems loading emails, time-out or run very slowly if advert and pop-up blockers are enabled, specifically:

• AdBlock
• Ublock

WORKAROUND

Remove the problematic ad-blockers by managing extensions in Microsoft Edge, Internet Explorer, Firefox, Chrome. or Safari.

Inbox empty or not loading [WORKAROUND]

ISSUE

Certain add-ons in the Firefox browser may prevent your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to learn how to Disable or remove Add-ons.

Cannot see email folders [WORKAROUND]

ISSUE

If you are having issues seeing your email folders, check that they are not 'collapsed' in the view.

There is also an ongoing issue where some folders may no longer be visible in the Folders list.

WORKAROUND

1. Select > Folders to expand.
   
2. You can find items saved within the missing folders using search. We are aware of the issue and are working on a fix.

Read more about Working with message folders in Outlook.com

'Something went wrong' error message when signing in on Mac [WORKAROUND]

ISSUE

Some customers see an error message when they try to sign in with Safari on Mac:

WORKAROUND

1. Ensure you have the most recent macOS and Safari updates. For more information on how to update macOS, go to Apple Support.
2. Use another browser.

If you're still unable to sign in, read How to sign in to or out of Outlook.com.

Cannot delete photos in Outlook.com

When viewing your sent or saved photos at https://outlook.live.com/photos, it seems like you are unable to delete the files or photos because there is no delete button.

Outlook.com Files is another view of your mailbox, where only the attachments are shown, so you cannot delete just the attachment or photo without first deleting the email.

To delete the file or image, you must delete the source email.

For more information, read How to delete files or photos in Outlook.com.

Cannot send email [WORKAROUND]

ISSUE

If you are having issues sending email, this might be due to validation issues with your Microsoft Account.

WORKAROUND

1. Go to https://account.live.com/reputationcheck to validate your Microsoft Account.
2. Ensure your Microsoft Account profile is up-to-date and complete. Make sure you accept the Terms Of Use, if requested.

If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues.

Error message 'Sorry, that name includes a word or phrase we don’t allow' when updating your Microsoft Account [FIXED]

ISSUE

Customers are currently unable to update their Microsoft Account names. An error message 'Sorry, that name includes a word or phrase we don’t allow.' is shown.

STATUS: FIXED

Please note that some names may still not be allowed if they contain blocked words or phrases. If you get an error when you enter your name, try a nickname instead.

For more help, read how to Change the display name on your Microsoft account.

Outlook.com sends email 'on behalf of' my email address [WORKAROUND]

ISSUE

Email sent from your connected account shows as being sent on behalf of your Microsoft account.

WORKAROUND

This is a known issue and will be fixed in a future release. Until then, you can change your From address to be the same as your primary Microsoft account alias.

For more information, read how to fix Outlook.com sends email 'on behalf of' my email address.

Outlook.com contacts clean up doesn't work [WORKAROUND]

ISSUE

Cleaning up a large number of duplicate or similar contacts does not work.

WORKAROUND

This is a known issue and will be fixed in a future release. Until then, you can still clean up contacts, but we recommend cleaning up in batches of fewer than 50 contacts at a time.

For more information, read how to Clean up or remove duplicate contacts in Outlook.com.

Unable to delete a Family Calendar [PENDING]

ISSUE

The last person to be a member of a Family Calendar is unable to unsubscribe or delete the Calendar.

PENDING

This is a known issue and will be fixed in a future release.

Unable to read email in Google Chrome with AdBlock [WORKAROUND]

ISSUE

Some users are currently experiencing issues when reading email or composing new email when using Google Chrome with the AdBlock extension.

WORKAROUNDS

1. Use Microsoft Edge or another web browser.
2. Exclude Outlook.com from the AdBlock settings. At the top right corner of Google Chrome, select AdBlock and then select Don’t run on pages on this domain. Refresh your browser to load Outlook.com again.

Outlook issues after connecting Outlook to Outlook.com

Outlook.com email account appears as 'outlook_[long series of letters and numbers]@outlook.com' in Outlook for Windows [WORKAROUND]

ISSUE

After connecting to Outlook for Windows (Outlook 2016, 2013, 2010 versions) to your Outlook.com email account, your may experience the following:

• Your email account name shows up as outlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.
• Recipients will also receive the email from the sender with the outlook_[long series of letters and numbers]@outlook.com format.
• When recipients reply to the email, the email bounces and you may receive the message “Undeliverable message when you send Internet mail in Outlook.”

This issue only impacts customers using Outlook for Windows. Emails sent via Outlook.com on the web works correctly and emails will be sent with the correct email address.

STATUS

The Outlook client does not currently support using a non Microsoft domain primary alias. For the time being to get the account to work in Outlook you need to change the primary alias to a Microsoft domain account, such as @outlook.com or @hotmail.com. The Outlook Team is doing work that will enable some supported use of aliases in the near future. We will update this topic as soon as the functionality is available.

WORKAROUND

This issue occurs for users with multiple account aliases. We are actively working on a fix. In the meantime, to fix this issue, please do the following:

Note: If you do not have another alias, click the link on the page to create one 'Click Add email and a new alias'. Then choose the option 'Create a new email address and add it as an alias'

1. Go to https://account.live.com/names/Manage and sign in to your Outlook.com account.
2. Set your Outlook.com email as the primary alias.
3. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows

Sending an email from an Outlook.com connected account, Outlook sends the email as 'On behalf of' your Outlook.com account [WORKAROUND]

Boarding house gst exemptions free. Last updated: February 8, 2017

ISSUE

If Outlook is connected to a primary Outlook.com account that is also connected to other secondary non-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to choose the other secondary connected account as the 'From' sending account.

If you manually type in the secondary connected account email address in the 'From' field, the email is sent as 'On behalf of' your primary Outlook.com account.

STATUS: WORKAROUND

Outlook supports sending from a secondary connected account for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains.

The Outlook team is listening to your feedback and investigating adding this functionality to future updates. Please vote up the request and add any feedback on UserVoice: Option to make Microsoft Outlook 2016 work with Outlook.com connected. In the meantime, please use the following workaround:

WORKAROUND

You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile.

1. In Outlook, choose the File tab.
2. Under Account Information, choose Add Account.
3. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.
   Note: If you receive an error message after choosing Next, double check your email address and password. If both are correct, see the next section.
4. Choose Finish.

For more information, please see Outlook email setup.

Cannot edit the shared Outlook.com calendar in Outlook 2016 [WORKAROUND]

Last updated: May 2, 2017

Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail app.

Error when sharing a calendar from Outlook.com personal or home account to an Office 365 business account [WORKAROUND]

Last updated: May 2, 2017

ISSUE

When you try to accept a shared Outlook.com calendar using your Office 365 for business account in Outlook 2016, you might receive the 'Something went wrong' error or your sign-in might fail.

STATUS: WORKAROUND

To access the calendar shared with your Office 365 for business account, you’ll need to accept the invitation from Outlook on the web, iOS, or Android. If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation.

Still need help?

Have a feature request?

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Outlook.com UserVoice site. We’re listening.

Last updated: June, 2019

For issues that are not covered on this page, we have multiple tools to help you automatically diagnose and fix a range of Outlook problems. Check out this article: Resolve Outlook for Windows issues with automated troubleshooting tools

Jump to each section on this page for specific Outlook issue:

Outlook known issues in the June 2019 updates

Outlook known issues in the May 2019 updates

Outlook known issues in the March 2019 updates

Outlook known issues in the January 2019 updates

Outlook known issues in the December 2018 updates

Outlook known issues in the November 2018 updates

Outlook known issues in the October 2018 updates

Outlook known issues in the September 2018 updates

Outlook known issues in the June 2018 updates

Outlook known issues in the March 2018 updates

Outlook hangs when clicking in Conversation History folder [WORKAROUND]

Last Updated: April 19, 2018

ISSUE

When clicking on items in the Conversation History folder, Outlook may hang or display the 'Not responding' message.

This issue may also occur when clicking on Skype items and email voice mails.

STATUS: WORKAROUND

For more information on this issue, please go to Outlook hangs when clicking in Conversation History folder.

Free / Busy shows slashed lines in Scheduling Assistant [WORKAROUND]

Last Updated: April 6, 2018

ISSUE

When an on-premise Outlook user opens the Scheduling Assistant to book a meeting, cloud users Free/Busy shows as slashed lines.

This will normally occur if the user added to the meeting has time blocked on their calendar with availability as Working Elsewhere.

STATUS: WORKAROUND

Until a fix is available, you can use Outlook Web App (OWA) to schedule the meeting as a workaround or you can ask the user with Working Elsewhere availability to switch it to Free or Busy.

For more information on this issue, please go to Free/Busy shows slashed lines in Scheduling Assistant.

Meeting updates are automatically sent without prompts after updating to Version 1802 (Build 9029.2167) [FIXED]

Last Updated: May 10, 2018

ISSUE

Starting with Version 1802 (Build 9029.2167) Outlook introduced an update that treats changes to a meeting’s attachments, subject, and body as updates which must be sent to all attendees. Based on customer feedback, Outlook will remove body changes from triggering updates to all attendees.

STATUS: FIXED

Fix and workaround steps for this issue can be found in the following article: Outlook unexpectedly stops prompting and automatically sends Meeting updates to all attendees

Meeting location updates are not reflected in recipient calendar [FIXED]

Last updated: March 14, 2018

ISSUE

After updating to Version 1803 (Build 9126.2072), you may find that when you open an existing meeting in the calendar and send an update with updated location, the recipient still sees the old location. If you review the item in the Sent Items folder it shows the old location and was not updated.

Note: This issue only affects Semi-Annual Channel (Targeted) and Monthly Channel (Targeted) versions using builds 9126.2072 and higher.

STATUS: FIXED

This issue is fixed by a change in the service. Restarting Outlook should fix the issue but you may have to restart Outlook up to three times to pick up the change.

Information for this issue is also provided in this article: Meeting location updates are not reflected in recipient calendar in Outlook 2016.

Outlook known issues in the Feb 2018 updates

Outlook sends blank emails [FIXED]

Last updated: March 9, 2018

ISSUE

When you send emails you may find that the email appears blank. This issue happens most often with add-ins that leverage the Send To Mail Recipient functionality and MAPI integration.

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1802 (Build 9029.XXXX) or higher. To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

Information for this issue is also provided in Outlook sends blank emails.

Printing a calendar switched from color to black and white [FIXED]

Last updated: February 20, 2018

ISSUE

When you print your calendar you find that it switched from printing in color to black and white. The issue occurs on Outlook 2016 version 8901.xxxx and higher.

This issue occurs because the Outlook team fixed a bug to respect the setting 'Print using grey shading'.

STATUS: FIXED

To print the calendar in color, disable the 'Print using grey shading' setting in Page Setup under Print Options. Full steps can be found in the following article: Outlook 2016 calendar printing switched from color to black and white.

Outlook freezes clicking the Signature button [WORKAROUND]

Last updated: February 12, 2018

ISSUE

When you click the Signature button, Outlook hangs and you are not able to add a signature.

This issue occurs if you install and Office subscription on a PC that pre-installed Microsoft Office desktop apps.

STATUS: WORKAROUND

To workaround this issue uninstall the pre-installed Microsoft Office Desktop Apps. Workaround steps for this issue can be found in the following article: Outlook freezes clicking the Signature button

Outlook known issues in the Jan 2018 updates

Search, MailTips, and Free/Busy do not work for some users [FIXED]

Last updated: May 1, 2018

ISSUE

You may be unable to search or cannot see MailTips or Free/Busy.

This issue occurs in Build 8420.xxxx and higher.

STATUS: FIXED (for Monthly Channel) / WORKAROUND (for Semi Annual Channel)

Fix and workaround steps for this issue can be found in the following article: Search, MailTips, and Free/Busy do not work for some Office 365 users

Calendar overlay does not show appointments for additional account [FIXED]

Last updated: January 31, 2018

ISSUE

When you view multiple calendars at the same time and stack them on top of one another in an overlay view, you can't view appointments from the other accounts.

This issue started in Version 1712 (Build 8827.2148).

STATUS: FIXED

The issue is fixed in Monthly Channel Version 1712 (Build 8827.2179). To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

Information for this issue is also provided in Calendar overlay does not show appointments for additional account.

Missing meeting location after adding new users to the meeting [FIXED]

Last updated: January 24, 2018

ISSUE

When you add new users to an existing meeting and choose Send updates only to added or deleted attendees the meeting location is not preserved.

STATUS: FIXED

• For Outlook 2016 (Click To Run), the issue is now fixed in service in builds 8502.1000 and higher. To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.
• For Outlook 2013, the issue is planned to be fixed in the February Public Update for versions 15.0.5007.1000 and higher.

Information for this issue is also provided in Missing meeting location after adding new users to the meeting.

To-Do Bar and Task List view not displaying events [FIXED]

Last updated: January 17, 2018

ISSUE

If you have two different Exchange accounts (including Outlook.com) in your Outlook 2016 profile, and you mark emails for follow up on both mailboxes, the subjects and details of the emails are not visible in the To-Do Bar or the Tasks View.

STATUS: FIXED

The issue is fixed in Monthly Channel Version 1712 (Build 8827.2179). To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

Information for this issue is also provided in To-Do Bar and Task List view not displaying events.

Attachments are removed when forwarding plain text emails [FIXED]

Last updated: January 24, 2018

ISSUE

After installing the January Update for MSI versions of Outlook, attachments are removed when forwarding emails in plain text.

STATUS: FIXED

To fix this issue, please download update 4011123 from the download center.

Information for this issue is also provided in Attachments are removed when forwarding plain text emails.

No Search results found when using All Mailboxes [FIXED]

Last updated: January 31, 2018

ISSUE

After updating Outlook or Office to version 16.0.8827.2062, searching using the All Mailboxes option shows no results.

STATUS: FIXED

The issue is fixed in Monthly Channel Version 1712 (Build 8827.2179). To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

Information for this issue is also provided in No Search results found when using All Mailboxes.

Find Related option does not show results [FIXED]

Last updated: January 31, 2018

ISSUE

After updating Outlook or Office to version 16.0.8827.2062, searching using Find Related option shows no results.

STATUS: FIXED

The issue is fixed in Monthly Channel Version 1712 (Build 8827.2179). To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

Information for this issue is also provided in Find Related option does not show results

Outlook 2010 will not start on WinXP after January updates [FIXED]

Last updated: February 27, 2018

ISSUE

After updating Outlook 2010 on Windows XP to the January Update, Outlook fails to start with the error: 'Outlook.exe-Entry Point not found. The procedure entry point CompareStringOrdinal could not be located in the dynamic link library KERNEL32.dll'.

STATUS: FIXED

Microsoft has released KB 4018314 to fix the issue. The fix will also be released by a scheduled monthly update planned for March 6th.

Outlook known issues in the Nov 2017 updates

Contact Groups are not searchable with Autocomplete - [WORKAROUND]

Last updated: December 4, 2017

ISSUE

After updating Outlook 2016 to Build 8625.2121 or higher, local contact groups do not auto-resolve with Autocomplete.

STATUS: WORKAROUND

Our engineering team is aware of this issue and working on a fix that should be available soon. For the most recent information on this issue, go to Contact Groups are not searchable with Autocomplete.

Outlook 2016 View Settings button is missing [WORKAROUND]

Last updated: November 3, 2017

ISSUE

After updating to the Monthly Channel Version 1710 (8625.2121) build or higher, the View Settings button is missing.

STATUS: WORKAROUND

For the most recent information on this issue, go to Missing View Settings button in Outlook 2016.

Outlook known issues in the Oct 2017 updates

Outlook Home Page feature is missing in folder properties [WORKAROUND]

Last updated: Oct 25, 2017

ISSUE

After installing the October Public Update, folder home pages no longer appear and the Home Page feature is missing in Outlook folder properties. This feature was disabled by default to limit security vulnerabilities.

This affects Outlook 2010, Outlook 2013, and Outlook 2016.

STATUS: WORKAROUND

For the most recent information, go to Outlook Home Page feature is missing in folder properties.

Outlook 2016 prompts for credentials after disabling Modern Authentication [WORKAROUND]

Last Updated: October 26, 2017

ISSUE

After Modern Authentication is disabled, users may intermittently get prompted for their credentials in Outlook 2016 and have to repeatedly enter their username and password.

Note: Fiddler traces reveal 401/403 authentication failures to this endpoint: 'https://outlook.office.com/api/v2.0/Me/InferenceClassification'

This scenario can occur if Focused Inbox and Modern Authentication for the tenant is turned on and then Modern Authentication is turned off. When this happens, Focused Inbox has already started working and keeps trying to connect resulting in these credential prompts.

STATUS: WORKAROUND

For the most recent information, go to Outlook 2016 prompts for credentials after disabling Modern Authentication.

'Business Contact Manager for Outlook could not complete your last action or actions' error in Outlook 2010 or 2013 [WORKAROUND]

Last Updated: October 16, 2017

ISSUE

After installing the October Public Update for Outlook 2010 or Outlook 2013, you may get this error in the folder pane display when you click on folders in the Business Contact Manager pane: We didn't find anything to show here. Additionally, an error dialog appears with this error: Business Contact Manager for Outlook could not complete your last action or actions. Please try again.

STATUS: WORKAROUND

For the most recent information on this issue, go to 'Business Contact Manager could not complete your last action or actions' error in Outlook 2010 or 2013.

Outlook known issues in the Sep 2017 updates

Outlook 2007 displays wrong languages [FIXED]

Last updated: Sep 19, 2017

ISSUE

After installing the September Public Update, Outlook 2007 displays mixed languages in the user interface.

Customers using the language in the first column may see parts of the page in the language listed in the second column:

Arabic	Swedish
Bulgarian	Brazilian Portuguese
Catalan	Brazilian Portuguese
Czech	Swedish
Hungarian	Swedish
Italian	Brazilian Portuguese
Kazakh	Brazilian Portuguese
Korean	Brazilian Portuguese
Latvian	Swedish
Norwegian	Swedish
Dutch	Swedish
Portuguese	Brazilian Portuguese
Slovenian	Swedish
Serbian Latin	Swedish
Thai	Chinese Traditional Taiwan
Turkish	Chinese Traditional Taiwan

STATUS: Fixed

This issue is fixed now.

Please follow the instructions in KB 4011086 to uninstall it, and then install KB 4011110.

Custom form script is now disabled by default

Last updated: Oct 13, 2017

ISSUE

Custom form script is now disabled by default and requires setting registry keys to re-enable it.

1. The new registry key has a default value of 1, which indicates form script should not run.
   First create this key:
   32 bit Office on 64 bit Windows
   HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftOffice16.0OutlookSecurity
   32 bit Office on 32 bit Windows or 64 bit Office on 64 bit Windows
   HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice16.0OutlookSecurity
   Then create DWORD (32-bit) Value 0 and set the name to DisableCustomFormItemScript to enable custom form scripts.
2. Once custom form scripts have been enabled at all, they must then be enabled per form message class. For instance, if you have a form with the message class IPM.Note.Custom, we must register “IPM.Note.Custom” as a trusted form message class. To do this, first create this key:
   32 bit Office on 64 bit Windows
   HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftOffice16.0OutlookFormsTrustedFormScriptList
   32 bit Office on 32 bit Windows or 64 bit Office on 64 bit Windows
   HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice16.0OutlookFormsTrustedFormScriptList

Then, create REG_SZ values in this key for each form you wish to allow scripts to run. In the above example, you would create a REG_SZ value named “IPM.Note.Custom” with empty data.

When designing a form, Run This Form will run a form using the message class of the base form. So if you started designing an IPM.Note form and want to Run This Form, you will need to have IPM.Note registered. After you publish, the published message class is what will be checked. Once you have finished designing your form and published it to a custom form name, remove the standard “IPM.Note” from the trusted list.

Notes:

• You need to restart Outlook after setting the TrustedFormScriptList key.
• The example registry keys use 16.0 for Outlook 2016. Use 15.0 for Outlook 2013, 14.0 for Outlook 2010 and 12.0 for Outlook 2007.

After making the above changes the registry keys will look like the following:

[HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftOffice16.0OutlookSecurity]

DisableCustomFormItemScript'=dword:00000000

[HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftOffice16.0OutlookFormsTrustedFormScriptList]

'IPM.Note.Custom'='

'IPM.Note'='

NOTE: In some cases forms in secondary mailboxes and Public folders still don't work after the registry key settings. To fix this, enable scripts in the Trust Center:

1. Click File > Options. Then select Trust Center > Trust Center Settings > Email Security.
2. Under the Script in Folders section, click the checkbox for Allow script in shared folders and Allow script in Public folders and click OK and OK again to close out the windows.

STATUS

The change was first introduced in the September 12th, 2017 Outlook Public Updates and is included in the following MSI updates which now require the registry keys.

Click to Run status is as follows:

1. Monthly Channel (Current Channel) will start supporting the registry keys in the update scheduled for September 18th release build 16.0.8431.2079.
2. Semi-Annual Channel (FRDC) supports the registry keys with build 16.0.8431.2079.
3. Deferred Channel supports the registry keys with build 16.0.8201.2193.
4. Deferred Extended status is TBD.
5. Insider Fast status is TBD.
6. Insider Slow supports the registry keys with build 16.0.8431.2079.

Can't open Enterprise Vault items

Last Updated: October 13, 2017

ISSUE

This occurs because custom form script is now disabled by default.

STATUS: WORKAROUND

Please follow the steps provided in Issue #2: Custom form script is now disabled by default which is just above this issue.

Important Announcement about Outlook.com

Reconnect Outlook 2016 or Outlook 2013 to Outlook.com for uninterrupted email access

ACTION REQUIRED: Reconnect Outlook 2016 or Outlook 2013 to Outlook.com for uninterrupted email access

Earlier this year we introduced the new Outlook.com, which helps you focus on what matters, collaborate effortlessly, and get more done. As part of the upgrade, we are also moving accounts to a more secure and reliable infrastructure. The upgrade impacts all Outlook, Hotmail, Live, or MSN email accounts. Once your Outlook.com account has been upgraded, you’ll need to reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account to ensure the best experience and fix issues. To check if your account has been upgraded, login to your account through a web browser and compare your mailbox with the images below. Mailbox Pre-Upgrade Mailbox Post-Upgrade If you do not reconnect your upgraded email account, you will soon no longer be able to send or receive Outlook.com emails via your desktop version of Outlook 2016 and 2013 until you reconnect. Additionally, by not reconnecting, you may experience email and calendar sync issues that will be resolved once you reconnect. You will still be able to send and receive emails via the web on www.Outlook.com. For detailed instructions and help on how to reconnect your account, please visit this article. Note: This change only affects any Outlook.com accounts you are accessing via Outlook 2016 or Outlook 2013. You do not need to reconnect to your other email accounts, such as Office 365, Exchange, or other third party email accounts. You can also continue to send, receive, and access email from your Outlook.com account on the web via any popular web browser.

Outlook issues after connecting Outlook to Outlook.com

Outlook.com email account appears as 'outlook_[long series of letters and numbers]@outlook.com' in Outlook for Windows [WORKAROUND]

ISSUE

After connecting to Outlook for Windows (Outlook 2016, 2013, 2010 versions) to your Outlook.com email account, your may experience the following:

• Your email account name shows up as outlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.
• Recipients will also receive the email from the sender with the outlook_[long series of letters and numbers]@outlook.com format.
• When recipients reply to the email, the email bounces and you may receive the message “Undeliverable message when you send Internet mail in Outlook.”

This issue only impacts customers using Outlook for Windows. Emails sent via Outlook.com on the web works correctly and emails will be sent with the correct email address.

STATUS

The Outlook client does not currently support using a non Microsoft domain primary alias. For the time being to get the account to work in Outlook you need to change the primary alias to a Microsoft domain account, such as @outlook.com or @hotmail.com. The Outlook Team is doing work that will enable some supported use of aliases in the near future. We will update this topic as soon as the functionality is available.

WORKAROUND

This issue occurs for users with multiple account aliases. We are actively working on a fix. In the meantime, to fix this issue, please do the following:

Note: If you do not have another alias, click the link on the page to create one 'Click Add email and a new alias'. Then choose the option 'Create a new email address and add it as an alias'

1. Go to https://account.live.com/names/Manage and sign in to your Outlook.com account.
2. Set your Outlook.com email as the primary alias.
3. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows

Sending an email from an Outlook.com connected account, Outlook sends the email as 'On behalf of' your Outlook.com account [WORKAROUND]

Last updated: February 8, 2017

ISSUE

If Outlook is connected to a primary Outlook.com account that is also connected to other secondary non-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to choose the other secondary connected account as the 'From' sending account.

If you manually type in the secondary connected account email address in the 'From' field, the email is sent as 'On behalf of' your primary Outlook.com account.

STATUS: WORKAROUND

Outlook supports sending from a secondary connected account for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains.

The Outlook team is listening to your feedback and investigating adding this functionality to future updates. Please vote up the request and add any feedback on UserVoice: Option to make Microsoft Outlook 2016 work with Outlook.com connected. In the meantime, please use the following workaround:

WORKAROUND

You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile.

1. In Outlook, choose the File tab.
2. Under Account Information, choose Add Account.
3. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.
   Note: If you receive an error message after choosing Next, double check your email address and password. If both are correct, see the next section.
4. Choose Finish.

For more information, please see Outlook email setup.

Unable to configure Custom Domains accounts to connect in Outlook as an Exchange account [WORKAROUND]

Last updated: January 24, 2017

ISSUE

When connecting in Outlook as an Exchange account, you are unable to configure your personal custom domain email account.

WORKAROUND

1. Add a CNAME record to your DNS settings at your domain registrar. A CNAME record is needed for Outlook to configure the account using Autodiscover. The only record you need to add is for Host Autodiscover.

   Record type	Host	Points to	TTL
   CNAME (Alias)	autodiscover	autodiscover.outlook.com	1 hour

2. Verify your MX record is still configured for Hotmail. An MX record ensures you can receive email from other people.
   When you originally setup your Domain settings for Outlook.com an MX record was added to your DNS settings. This record has some unique numbers and/or letters followed by *.pamx1.hotmail.com and it needs to be preserved. You can confirm the MX record is still configured properly by looking up your domain at https://mxtoolbox.com. This record should be listed before any other MX records for this domain. For example, this is what it should look like on https://mxtoolbox.com:

   Pref	Hostname	IP Address	TTL
   10	60 min

Cannot edit the shared Outlook.com calendar in Outlook 2016 [WORKAROUND]

Last updated: May 2, 2017

Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail app.

Error when sharing a calendar from Outlook.com personal or home account to an Office 365 business account [WORKAROUND]

Last updated: May 2, 2017

ISSUE

When you try to accept a shared Outlook.com calendar using your Office 365 for business account in Outlook 2016, you might receive the 'Something went wrong' error or your sign-in might fail.

STATUS: WORKAROUND

To access the calendar shared with your Office 365 for business account, you’ll need to accept the invitation from Outlook on the web, iOS, or Android. If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation.

Outlook known issues in the June 2017 security updates

Last updated: July 11, 2017